Role and Responsibilities:
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-To answer calls professionally and provide the required information about the products/order.
-To maintain records of customer interactions and report them accordingly.
-To handle all the queries and the complaints of the customers and resolve any issues in a professional manner.
-To ensure that all the calls are monitored properly, queries are answered and problems are resolved in a timely
-To further refer any unresolved customer grievances or requests to specific departments for investigation.
-At least one-year relevant experience preferred
-Excellent communications skills.
-Basic telephone and email etiquettes.
-Good problem-solving skills and
-Ability to work under pressure.
-Good knowledge of MS Office for report generation.